Payment and Refund Policy

1. What you are paying for

You are paying for a month of access to Pay Members. It is a digital service: payment keeps your bot running for the period paid. There is no automatic recurring charge — each period is paid separately.

2. Free trial

Every new project gets a free trial so you can check the service before paying anything. That is the right moment to confirm it works for you.

3. When we refund

A full refund is given when:

• the service did not work through our fault and we could not fix it;
• you were charged twice for the same period;
• you paid by mistake and did not use the service in the paid period — request within 14 days of payment.

4. When we do not refund

• The period has been used (the bot ran, subscribers paid through it).
• The account was suspended for breaking the terms of service.
• A failure on the side of Telegram, your payment provider or your bank.
• You simply changed your mind after actively using the paid period.

5. How to request a refund

Message us on Telegram with the payment date, the amount and the method used. We reply within 3 business days. An approved refund goes back by the same method it was paid:

• Card (Paddle): back to the same card, usually 5–10 business days depending on the bank.
• USDT: to the wallet the payment came from; the network fee is deducted.
• Bank card transfer (UZS): to the same card.

For card payments the merchant of record is Paddle.com Market Ltd, so you may also raise the request with Paddle directly — the outcome is the same.

6. Subscriber payments are not ours

Important. If you are a subscriber to someone's channel and want your subscription refunded, contact that channel's owner. That money goes to them directly; we never receive it and cannot return it.

Contact

For any questions, reach us on Telegram: @paymembersbot

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